Enquire is an online reference service originally forming part of The People’s Network, but now sitting within the Reference Online section. The Enquire service is supported by the Museums, Libraries and Archives Council , with the software and service management and day-to-day administration being provided by OCLC and uses the QuestionPoint software.  

Most importantly Enquire is a self sustaining service paid for via subscription and delivered by the 80 participating public libraries in the UK.  Enquire provides a full 24/7 service by working together with librarians from the United States OCLC's 24/7 network. Added value local services can also be provided for no additonal cost through the software, allowing you to add another permanent or ad-hoc communication medium for your communities.  Such services include:  Ask-an-Author, Ask-a-Chief Executive, Ask-a-Councillor, Ask-a-Genealogist, Homework help, Ask-a-Careers Advisory, Ask-about-internet security etc. 

All UK library services are invited to contribute to the service and can join at any time by contacting support via the Contact Us link on the menu or at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .  This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

Participating library services make up membership of the Libraries Advisory Group. The service also has a Steering Group made up of library members, MLA and OCLC , which has responsibility for service review including quality assurance, procurement review, and policy formulation of the service. The Enquire service also has a Quality Panel that convene several times a year to review transcripts .

Participating library services are:

1. Aberdeen
2. Barnsley
3. Bedfordshire
4. Birmingham
5. Blackburn
6. Bolton
7. Bournemouth
8. Bradford
9. Brighton and Hove
10. Bristol
11. Bromley (London Borough of)
12. Bury
13. Calderdale
14. Cambridgeshire
15. Camden (London Borough of)
16. Cheshire
17. City of London
18. Cornwall
19. Derbyshire
20. Devon
21. Doncaster
22. East Riding Of Yorkshire
23. Edinburgh City
24. Essex
25. Gateshead
26. Glasgow: The Mitchell Library
27. Greenwich (London Borough of)
28. Hackney (London Borough of)
29. Halton (Runcorn and Widnes)
30. Havering (London Borough of)
31. Hertfordshire
32. Islington (London Borough of)
33. Kensington and Chelsea (Royal Borough of)
34. Kent
35. Kingston upon Hull
36. Kirklees
37. Lambeth
38. Leeds
39. Leicestershire
40. Lewisham (London Borough of)
41. Luton
42. Manchester
43. Medway
44. Newcastle
45. Norfolk
46. North East Lincolnshire
47. North Yorkshire
48. Nottingham City
49. Nottinghamshire
50. Oxfordshire
51. Plymouth
52. Richmond upon Thames
53. Rotherham
54. Royal Borough of Windsor & Maidenhead
55. Sandwell
56. Sefton
57. Sheffield
58. Slough
59. Solihull
60. Somerset
61. South Gloucestershire
62. South Tyneside
63. Southampton
64. Southwark (London Borough of)
65. Staffordshire
66. Stockport
67. Suffolk
68. Sunderland
69. Surrey
70. Swindon
71. Torbay
72. Tower Hamlets (London Borough of)
73. Wakefield
74. Wandsworth
75. Warrington
76. Warwickshire
77. Westminster (London Borough of)
78. Wigan
79. Wirral
80. York (City of)