Partner Roles & Responsibilities 

Museums Libraries and Archives (MLA) Council

As the commissioning body, MLA is responsible for:

• Governance as Chair of the Enquire Steering Group. 

 
OCLC (UK) Ltd

As supplier contractor, OCLC’s responsibilities are:

• Software training and support to library authorities
• Technical support to library authorities
• 24/7 network
• Dissemination
• Development, management, and administration of service
• Support for recruitment activities
• Support for training and delivering virtual reference training
• Development of planning and support materials
• Reporting and evaluation
• Support buy-in/sustainability activities
• Advocacy

 
Libraries

As service participants and providers, libraries are responsible for:

• Staffing the service according to previously agreed scheduling
• Participation in the 24/7 Cooperative
• Staff attendance at software training sessions and for peer training
• Ensuring competencies of staff
• Funding, through subscription support
• Local cascaded training
• Local quality assurance and evaluation
• Local promotion