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About Enquire PDF Print E-mail
Written by Joanne John   
Friday, 09 November 2007

Enquire is a collaborative, real time, 24/7 digital reference service. It delivers an enhanced information service to the public by providing unfettered 24/7 access to library and information professionals through chat and email technology. Enquire is socially inclusive; available to anyone with a web browser or web-enabled mobile device and Internet access and belong to a participating library authority. 

It is an accessible chat based service that is staffed globally, managed nationally and delivered locally and epitomises public library collaborative/shared service delivery. 

Having officially launched in October 2005 alongside its other People's Network partners: Discover and Read , the service is supported through subscription and service by library partners. Originally an England only service, the second phase of the service which started in November 2006 was rolled out to include the whole of the UK. The software, QuestionPoint is supplied by OCLC , as is the service management. Now in its eighth year, the service is recognised fro delivering quality answers and a high level of customer service.

Additionally, Enquire allows for a local layer to be added, for no additional cost, to allow local adhoc or permanent services to be run alongside the national service...

Enquire is run by libraries for libraries and software and management is provided by OCLC a non-profit organisation.

Other sections in About Enquire:

  • Funding Enquire
  • Benefits 
    • local services and clinics
  • Delivering Enquire
  • Technical Requirements click here
  • Staffing the service
    • Skills required
    • Staff training
Last Updated ( Monday, 04 February 2013 )

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