Here you will find information about the service, its history, and the benefits that can be gained by subscribing to the service.  There is news section with up to date service information, access to the Staff Rota (a downloadable Excel spreadsheet) showing who your shift partners are. There are numerous help guides and access to additional information to help when you are staffing online, as well as a feedback form which we would encourage you to use to let us know any enhancements or additional information you would like to see.

 Click here to open the OCLC Case Study document (PDF) on the Qwidget implementation.

Also, you can download Claire Pickering, Cultural Officer, Wakefield Council's report of Wakefield's implementation of the Qwidget, how participating libraries around the world have helped and what user information has been gleaned.  Click here to open the Word Document 34.00 Kb

Please click on the attachment for the full press release, this is going out to media contacts today (Wednesday 8th April). It highlights the service and it's best performing knowledge partner status with Yahoo!Answers as we feel this provides an extra twist for any media story.    YahooAnswers_pressrelease 68.50 Kb

I'm pleased to be able to share with you a publicity quite we've received from Yahoo!Answers UK & Ireland about our continued participation as one of their Knowledge Partners, it reflects the hard work you all put in:

“As the Yahoo! UK & Ireland Answers Community Manager I’m delighted to have Enquire as a contributor to our site. At the time of writing they have a staggering 77% Best Answer ratio – meaning 77% of the time the users or the community think their answer is higher quality, more engaging and adds more value to them than all the other answers given. Trust me when I say this is a massive achievement for Enquire and currently makes them one of the leading UK & Ireland’s leading Yahoo! Answers contributors.

The quality of the answers provided reflects to our 7 million UK & Ireland users that they are a leading expert in the reference field, with a vast repository of knowledge in libraries available at their fingertips to share with the Answers online community. This gift of experience and knowledge is invaluable to the Answers community, as the exceptional 77% Best Answer ratio proves!”

Martin Clark, Yahoo! UK & Ireland Answers Community