Enquire is a collaborative, real time, 24/7 digital reference subscription service. It delivers an enhanced information service to the public by providing unfettered 24/7 access to library and information professionals through chat and email technology. Enquire is socially inclusive; available to anyone with a web browser or web-enabled mobile device and Internet access and whose library participates in Enquire. 

It is an accessible chat based service that is staffed globally, managed nationally and delivered locally and epitomises public library collaborative/shared service delivery. 

Enquire: Reference at Webscale
Meeting user needs and SCL’s new ‘Universal Offers’

with speakers:

Susan McGlamery, Senior Product Manager, QuestionPoint, OCLC

Elisabeth Robinson, Product Manager, Bookmark Your Library, OCLC

Christel Pobgee, Information Services and Digital Inclusion Manager at Kent Libraries, Registration & Archives

Niall Rowe, Systems Librarian, at Cheshire Libraries

It is now available to view on YouTube:  http://youtu.be/6dTmgGDzpVc

Subscription renewal time is upon us again and while the subscription period runs from 1st April annually we know you start thinking about your budgets now. 

If you are re-subscribing to Enquire (as a one year subscriber), or a new customer interested in participating, please complete the online form: https://www.oclc.org/forms/questionpoint/subscription.en.html

If you are on the multi year deal, please let us know when you would like to be invoiced. 

For anyone wanting to know more about the service and what Enquire can deliver for your annual subscription, here is some additional information about the service you participate in....

QuestionPoint presentation:  Jo John (Enquire) and Bill Pardue (Arlington Heights Memorial Library) talk about Finding Your Users Online

Click here to access the recording and select 'play'.

The link below may be problematic for some people, please use the link above.

Webinar - Finding Your Users Online

Helping our customers find information online is what we do.  To help refine your searches you may find the tips in this document new or a nice refresher of information you already knew.

 Better Internet Searching 14.44 Kb 

“What the @#$? Dealing with Rude Patrons Online” on June 14, 2012.

Sadly there is no recording for this session.

Additionally, there was a post from QuestionPoint’s blog mentioned in presentations. You can find that post on Establishing Rapport through Humor here .

Two presentations can be downloaded:

Presentation 1:  Susan McGlamery and Wren Spangler OCLC

 Presentation 1: McGlamery and Spangler Dealing with Rude Patrons 2012-06-20 12:05:09 1.58 Mb

Presentation 2: Julie Strange, MLIS.  Statewide Coordinator, Maryland AskUsNow!

 Presentation 2: Julie Strange - Dealing with Rude Patrons 14.34 Mb