Here you will find information about the service, its history, and the benefits that can be gained by subscribing to the service.  There is news section with up to date service information, access to the Staff Rota (a downloadable Excel spreadsheet) showing who your shift partners are. There are numerous help guides and access to additional information to help when you are staffing online, as well as a feedback form which we would encourage you to use to let us know any enhancements or additional information you would like to see.

Thank you to everyone who travelled to the Birmingham Library Theatre on 9th November for this year's Library Advisory.  As well as dissemination of service information and discussion, it is a great opportunity to catch up with colleagues and meet new colleagues, and also put faces to those virtual names.

It was great to see a good turn out, with 62 people attending from 47 different library authorities, given the difficulties, it was very encouraging to see you all.

The presentation is available below:

 Enquire Advisory 2009 presentation 5.17 Mb

Please click on the attachment for the full press release, this is going out to media contacts today (Wednesday 8th April). It highlights the service and it's best performing knowledge partner status with Yahoo!Answers as we feel this provides an extra twist for any media story.    YahooAnswers_pressrelease 68.50 Kb

 Click here to open the OCLC Case Study document (PDF) on the Qwidget implementation.

Also, you can download Claire Pickering, Cultural Officer, Wakefield Council's report of Wakefield's implementation of the Qwidget, how participating libraries around the world have helped and what user information has been gleaned.

 Click here to open the Word Document 34.00 Kb