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What is Enquire? |
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Written by Joanne John
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Tuesday, 25 January 2011 |
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Enquire is a collaborative, real time, 24/7 digital
reference subscription service. It delivers an enhanced information service to the public by
providing unfettered 24/7 access to library and information professionals
through chat and email technology. Enquire is socially inclusive;
available to anyone with a web browser or web-enabled mobile device and
Internet access and whose library participates in Enquire.
It is an accessible chat based service that is staffed
globally, managed nationally and delivered locally and epitomises public
library collaborative/shared service delivery.
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Last Updated ( Monday, 04 February 2013 )
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February 20th Webinar Enquire: Reference at Webscale |
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Written by Joanne John
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Tuesday, 05 March 2013 |
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February 20th Webinar
Enquire: Reference at Webscale
Meeting user needs and SCL’s new ‘Universal Offers’
with speakers:
Susan McGlamery, Senior Product
Manager, QuestionPoint, OCLC
Elisabeth Robinson, Product
Manager, Bookmark Your Library, OCLC
Christel Pobgee, Information
Services and Digital Inclusion Manager at Kent Libraries, Registration &
Archives
Niall Rowe, Systems Librarian, at
Cheshire Libraries
It is now available to view on YouTube: http://youtu.be/6dTmgGDzpVc
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Last Updated ( Tuesday, 05 March 2013 )
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Enquire subscriptions 2013-2014 and beyond |
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Written by Joanne John
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Wednesday, 30 November 2011 |
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Subscription
renewal time is upon us again and while the subscription period runs from 1st April annually we know you start thinking about your budgets now.
If you are re-subscribing to Enquire (as a one year subscriber), or a new
customer interested in participating, please complete the online form: https://www.oclc.org/forms/questionpoint/subscription.en.html
If you are on the multi year deal, please let us know when you would like to be invoiced.
For
anyone wanting to know more about the service and what Enquire can deliver for
your annual subscription, here is some additional information about the service
you participate in....
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Last Updated ( Monday, 07 January 2013 )
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Read more...
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Webinar: Finding Your Users Online |
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Written by Joanne John
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Thursday, 31 May 2012 |
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QuestionPoint presentation: Jo John (Enquire) and Bill Pardue (Arlington Heights Memorial Library) talk about Finding Your Users Online
Click here to access the recording and select 'play'.
The link below may be problematic for some people, please use the link above.
Webinar - Finding Your Users Online
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Last Updated ( Monday, 16 July 2012 )
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Make your searching count |
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Written by Joanne John
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Monday, 16 July 2012 |
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Helping our customers find information online is what we do. To help refine your searches you may find the tips in this document new or a nice refresher of information you already knew.
Better Internet Searching 14.44 Kb
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Dealing With Rude Patrons - QuestionPoint webinar June 14 2012 |
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Written by Joanne John
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Wednesday, 20 June 2012 |
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“What the
@#$? Dealing with Rude Patrons Online” on June 14, 2012.
Sadly
there is no recording for this session.
Additionally,
there was a post from QuestionPoint’s blog mentioned in presentations. You can
find that post on Establishing Rapport through Humor here .
Two
presentations can be downloaded:
Presentation 1: Susan McGlamery and Wren Spangler OCLC
Presentation 1: McGlamery and Spangler Dealing with Rude Patrons 2012-06-20 12:05:09 1.58 Mb
Presentation
2: Julie Strange, MLIS. Statewide Coordinator, Maryland AskUsNow!
Presentation 2: Julie Strange - Dealing with Rude Patrons 14.34 Mb
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Last Updated ( Thursday, 21 June 2012 )
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