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Why Enquire? Print E-mail
Written by Joanne John   
Monday, 03 March 2014

Enquire is a collaborative, real time, 24/7 digital reference subscription service. It delivers an enhanced information service to the public by providing unfettered 24/7 access to library and information professionals through chat and email technology.

Enquire is socially inclusive; available to anyone with a web browser or web-enabled mobile device and Internet access and whose library participates in Enquire. 

Enquire is an accessible chat based service that is staffed globally, managed nationally and delivered locally and epitomises public library collaborative/shared service delivery. 

Enquire offers you the ability to create locally tailored services that all come into one piece of software.  If you wish, you can have as many as 3 separate local access points coming into the one service queue:

  •  An email form
  •  A full form where pages can be pushed within the chat window to the customer (great for form filling). Accessed via a hyperlink
  •  A Qwidget, which is an embeddable chat widget for general chatting.  Many authorities have this on their pages: see Online Enquire Service on Cheshire’s pages http://www.cheshireeast.gov.uk/libraries.aspx .  This service rolls up to Enquire during UK hours if you wish or you can have it show a ‘closed, click here to leave an email’ message if you wanted local staff to monitor for local citizens only 

The choice is yours as to whether you utilise all of the channels for ‘ask a librarian’ purposes, or have a Qwidget for ‘ask a librarian’; a full form for ‘ask an author’ and an email form to channel complaints. 

Basically, if you can “think of it”, there is a combination that will work for you.

This allows you to offer a diverse range of access channels that are all collated and answered in one piece of software.

A local chat queue is offered with your subscription, not everyone takes advantage of this.  Local services can be set up from within the administration module and documentation can be found on the Enquire staff help guides pages: http://enquire-uk.oclc.org/content/view/61/96/ ; there is a mix of authorities with local services where some have set them up entirely alone, and others we work with to find the best options for them and assist in creation of the form, we are here and happy to assist if required.

Last Updated ( Thursday, 06 March 2014 )
 
February 27th 2014 Webinar Enquire: local services and SCL Universal Offers Print E-mail
Written by Joanne John   
Monday, 03 March 2014

February 27th 2014 Webinar 

Enquire: local, national and international perspectives using SCL’s new ‘Universal Offers’

with speakers:

Susan McGlamery, Senior Product Manager, QuestionPoint, OCLC

Carolyn Waite, Information Development Manager, Lancashire County Council

Jo John, Enquire Administrator, OCLC

It is now available to view on YouTube: 

http://youtu.be/bJbXUo91uqs

 

Or webex streaming link: 

Enquire Webinar 270413 Webex streaming link

Last Updated ( Friday, 07 March 2014 )
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Enquire subscriptions 2014-2015 Print E-mail
Written by Joanne John   
Wednesday, 30 November 2011

Subscription renewal time is upon us again and while the subscription period runs from 1st April annually we know you start thinking about your budgets now. 

If you are re-subscribing to Enquire (as a one year subscriber), or a new customer interested in participating, please complete the online form: https://www.oclc.org/forms/questionpoint/subscription.en.html

If you are on the multi year deal, please let us know when you would like to be invoiced. 

For anyone wanting to know more about the service and what Enquire can deliver for your annual subscription, here is some additional information about the service you participate in....

Last Updated ( Monday, 03 March 2014 )
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Policy Pages - read more for information on making your links live Print E-mail
Written by Joanne John   
Tuesday, 04 February 2014

You do not require HTML expertise to make a hyperlink within your Policy Pages, all you have to do is enclose the URL in angle brackets.  

Example: <www.xyz.com>  this will ensure that the link is created as a ‘clickable link’... 

 

Last Updated ( Monday, 03 March 2014 )
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