Enquire is a collaborative, real time, 24/7 digital reference service. It delivers an enhanced information service to the public by providing unfettered 24/7 access to library and information professionals through chat and email technology. Enquire is socially inclusive; available to anyone with a web browser or web-enabled mobile device and Internet access.  It is an accessible chat based service that is staffed globally, managed nationally and delivered locally and epitomises public library collaborative/shared service delivery. During 2012 a text (SMS) based service will be trialled, another way in which to make the service more accessible to end users.

Enquire feature article: "Enquire: ask us anything, anytime – by chat and text"   Enquire: ask us anything, anytime   2012-02-21 11:05:38   576.09 Kb

First published in CILIP Update, February 2012, pp. 32-33, www.cilip.org.uk/update

Subscription renewal time is upon us again and while the subscription period runs from 1st April annually we know you start thinking about your budgets now. 

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For anyone wanting to know more about the service and what Enquire can deliver for your annual subscription, here is some additional information about the service you participate in....